Shipping policy

 

Delivery Scope

We only fulfill orders within the United States. Deliveries to destinations outside the United States are strictly unsupported.

Shipping Fees

  • Orders of $80.00 and above: Free standard delivery.

  • Orders under $80.00: A flat shipping fee of $18.99 applies at checkout.

Taxes and Fees

All taxes and related fees are fully included in the product prices displayed on our online store. You will not be charged any unexpected or additional fees at checkout or delivery.

Order Processing Time and Cut-off Time

  • Daily Order Cut-off Time: 5:00 PM, Monday through Friday. Orders placed after this time will be processed starting the next business day.

  • Order Processing Time: All orders require 1 to 3 business days for security inspection, packing, and dispatch staging (excluding weekends and official public holidays).

Estimated Transit Time

Once dispatched by the carrier, the estimated transit time is 7 to 15 business days. Transit times may vary depending on local transportation capacity and destination distance.

Recommended Action Window

To help us resolve any issues as quickly as possible, we suggest reaching out to us within 48 hours if you notice any shipping discrepancies, package damage, or need order adjustments. Please note that this 48-hour window is strictly a recommendation to facilitate swift handling; missing this suggested window will not affect or limit your statutory rights.

Logistics Carriers

We partner with professional freight and courier services to ensure secure transit, including UPS, FedEx, DHL, and specialized ground freight carriers.

Order Tracking

Once your purchase has been completed, you will receive a confirmation email containing your order number, payment receipt, and logistics carrier information.
You can track your shipment at any time by visiting the Order Tracking page on our online store and entering your email address or phone number along with your corresponding order number.

Disclaimer and Responsibilities

  • Product Damage or Loss in Transit: We take responsibility for items damaged or lost during transit prior to delivery confirmation. In the event of confirmed loss or transit-related damage, we will arrange for a replacement or a full refund.

  • Shipment Modification and Cancellation: Orders can only be modified or canceled before they are handed over to the carrier for dispatch. Once an item is in transit, requests for modification or cancellation must follow standard return procedures.

  • Delivery Address and Responsibility: Customers are responsible for providing complete and accurate delivery address details (including apartment/suite numbers, gate codes, etc.). We are not liable for delayed, failed, or lost deliveries resulting from inaccurate or incomplete address information provided by the customer.

Delivery Acceptance and Inspection

Because our catalog consists of indoor furniture, items may arrive in heavy or bulky cartons:

  • Please inspect the exterior packaging carefully upon delivery.

  • If severe exterior damage, crushed boxes, or open packaging are visible, please make a note on the carrier’s delivery receipt and take clear photographs or videos before opening.

  • Verify all parts and hardware against the assembly instructions before assembly.

Delivery Restrictions (P.O. Boxes and APO/FPO)

Due to the size and weight of indoor furniture pieces, our carriers cannot deliver to P.O. Boxes, APO, FPO, or DPO military addresses. A valid physical street address is required for all shipments.

Delays Due to Unforeseen Circumstances

While we make every effort to deliver within the estimated timeframes, shipments may occasionally experience unexpected delays caused by severe weather events, national holidays, road closures, or logistics bottlenecks. In such cases, we will actively communicate with carriers to keep you updated.

Undeliverable and Refused Shipments

If a package cannot be delivered after multiple carrier attempts, or if delivery is refused without prior notification, the shipment may be returned to the logistics facility. In such instances, redelivery arrangements or return processing will be initiated once the package is securely received back.

Contact Information

If you have any questions or require assistance regarding our shipping procedures, please reach out to us using the contact details below:

Address: 1134 Quinnipiac Ave #11, New Haven, CT 06513, United States
Phone: +1 (203) 468-2941
Email: assist@arlithovailane.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)