Shopping Guide


Pre-Purchase Preparation and Furniture Selection

Before completing a purchase, thorough planning ensures that the selected indoor furniture fits your living environment and requirements:

  • Space & Dimensional Verification: Measure your room dimensions (length, width, ceiling height) as well as access pathways, including entry doors, hallways, stairwells, and elevator dimensions. Detailed external and functional dimensions for each item are listed on the product specifications page.

  • Material & Indoor Suitability: Review product descriptions for primary structural materials (such as solid hardwood, engineered wood, steel framing, and upholstery). Our furniture is engineered strictly for dry, climate-controlled indoor living spaces.

  • Pre-Purchase Return Shipping Fee Transparency: For standard parcel furniture, return shipping label fees are fixed at $25 per package. For oversized furniture (such as large dining tables, sectionals, or buffets requiring freight service), the return shipping cost is estimated between $50 and $150 per shipment. When utilizing our prepaid return freight label, the deduction is strictly capped at $180 per freight item.

Cart, Order Confirmation & Commercial Order Cancellation

  • Order Verification: Once you add items to the cart, review the selected finishes, dimensions, quantities, and delivery address before checkout. A confirmation email with your order summary and order number will be generated automatically upon placement.

  • Commercial Order Cancellation Window: If you need to cancel an order, you may submit a cancellation request within 48 hours of order submission, provided the order has not been dispatched to our fulfillment center. Once an order is processed for freight transit, the commercial cancellation window closes, and standard post-delivery return procedures apply.

Payment Methods and Checkout Processing

We provide secure checkout processing.

  • Accepted Payment Methods: We currently accept major credit cards, including Visa, MasterCard, etc.

  • Transaction Clearance: Orders are queued for warehouse dispatch immediately upon card authorization and payment settlement.

Freight Delivery and Inspection Protocol

  • Curbside & Threshold Freight Delivery: Large indoor furniture is scheduled via specialized ground freight carriers. Delivery appointments are coordinated prior to arrival.

  • Receipt Inspection: Upon arrival, examine the external packaging for crushing, tears, or punctures. If damage is visible, note "Packaging Damaged" on the carrier’s delivery receipt before signing. Retain all original packaging materials until inspection of internal components is complete.

45-Day Commercial Exchange Policy

We provide a 45-day commercial exchange window beginning on the calendar day your order is delivered:

  • Eligible Scenarios: Exchanges apply if you wish to adjust an item's finish, color, or dimensional variant, or if you prefer an entirely different furniture piece of equal value.

  • Condition Requirements: Items submitted for commercial exchange must be in unused, unblemished, and unassembled condition, repackaged in their original protective materials, and complete with all hardware and assembly guides.

  • Exchange Execution: Once the original piece is returned and verified at our fulfillment center, the replacement item will be dispatched without additional standard handling charges. Price differentials between distinct models will be settled prior to re-dispatch.

45-Day Commercial Return Policy and Procedures

In addition to statutory protections, we provide a voluntary 45-day commercial return policy starting from the date of delivery:

  • Commercial Return Conditions: The furniture must be in brand-new, re-sellable condition, free from scratches, stains, pet hair, or assembly marks, and packed in its original shipping cartons with all protective inserts.

  • Commercial Return Costs:

    • Standard parcel items: A fixed return shipping label deduction of $25 will be subtracted from the refund.

    • Oversized freight items: The actual return shipping cost will be deducted, subject to a maximum cap of $180.


  • Return Procedure: For after-sales return requests, customers may provide the order number and relevant details, and we will assist in processing based on the order status and applicable conditions. Upon authorization, a shipping label or freight pickup schedule will be issued.

  • Refund Processing Time: Once the returned item is delivered to our fulfillment facility and passes quality inspection, your refund will be processed back to your original payment method within one (1) to five (5) business days.

Statutory quality liability and protection against hidden defects for two years from the date of delivery.

  • Two-Year (2) Conformity Responsibility:

    • Duration & Trigger: Commences on the calendar day the furniture is delivered and runs for two (2) full years.

    • Scope: Covers non-conformity, factory defects, structural misalignments, or missing components existing at the time of delivery.

    • Statutory Remedies: You are entitled to free repair or free replacement within a reasonable timeframe. If repair or replacement is impossible or disproportionately burdensome, you may request an appropriate price reduction or rescission of the contract with a full refund.

  • Protection Against Latent Defects (Hidden Defects):

    • Duration & Trigger: Claims regarding latent defects must be brought within six (6) years. The limitation period begins on the date the latent defect is discovered, rather than the date of delivery.

    • Scope: A latent defect is an inherent, unapparent manufacturing or material flaw that was present at purchase but could not be detected during reasonable initial inspection and impairs the item's ordinary intended indoor use.

    • Remedies: Upon proof of an inherent latent defect, you may choose to return the product for a full refund or retain the product and obtain a partial reimbursement.

Voluntary Six-Year (6) Commercial Structural Protection

Distinct from statutory latent defect rights, we offer an independent commercial structural warranty:

  • Commencement Date: Commences on the date of product delivery and remains valid for six (6) years.

  • Scope of Protection: Applies exclusively to the primary structural load-bearing frames of our indoor furniture (solid wood internal joinery, welded metal substructures, and primary structural integrity) under ordinary indoor residential use.

  • Exclusions: Does not cover natural wear and tear of surface finishes, fabric or leather abrasions, minor cosmetic indentations, softening of foam cushions over time, or damage resulting from improper assembly, humidity exposure, or misuse.

  • Remedy: We will provide free replacement structural parts or an equivalent replacement unit.

Complaint Resolution and Service Timelines

  • Complaint Acknowledgment & Formal Response: We will formally investigate and provide a written response to any customer service grievance or formal complaint within forty-five (45) days of receipt.

  • Distinction from Repair/Replacement Timelines: The 45-day complaint review period pertains exclusively to dispute evaluations and communications. Repair or replacement schedules are managed separately and executed expeditiously, typically within fourteen (14) to thirty (30) days following parts availability and inspection validation.

Assembly, Safe Operation & Care Guidance

  • Indoor Environmental Conditions: Keep indoor furniture away from continuous direct sunlight and heating vents. Maintain indoor relative humidity between 35% and 55% to prevent natural wood movement or warping.

  • Hardware Tightening: For items requiring mechanical assembly, inspect and gently retighten all bolts and structural connectors two (2) to four (4) weeks after initial setup, and semi-annually thereafter.

  • Cleaning Protocols: Clean surfaces using a soft, lint-free cloth lightly dampened with lukewarm water. Avoid harsh chemical solvents, scouring pads, and ammonia-based cleansers.

Contact Us

For questions regarding product specifications, order updates, or after-sales assistance, reach out directly to our customer support team:

Address: 1134 Quinnipiac Ave #11, New Haven, CT 06513, United States
Phone: +1 (203) 468-2941
Email: assist@arlithovailane.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)