Cancel Order


Conditions for Order Cancellation

  • Within 48 Hours (Unshipped Orders): If you request a cancellation within 48 hours of placing your order and the items have not yet shipped, your order can be canceled directly.

  • After 48 Hours or Shipped Orders: Orders that have exceeded 48 hours from the time of purchase or have already been dispatched into the shipping network cannot be canceled. In this case, please wait for the package to arrive and then contact us to initiate a return and refund. For more details on the return procedure, please refer to our Return and Refund Policy.

Order Cancellation Process

  • Submit Your Request: Reach out to our customer care team via email at assist@arlithovailane.com or call us at +1 (203) 468-2941. Please include your order number and proof of payment so we can locate your purchase quickly.
  • Review and Confirmation: Our customer support team will process your application promptly. Once the cancellation is confirmed, we will notify you of the outcome without delay and initiate the refund procedure immediately.

Refund Instructions

  • Refund Method: Once the cancellation is approved, the payment will be credited back to the original card used during checkout (such as Visa, MasterCard, etc.).

  • Processing Timeline: Depending on the processing schedule of your financial institution or bank, funds are expected to reflect in your account within 1 to 5 business days. If you do not see the refund after this time frame, please reach out to us for immediate assistance.

Cancellation Fees

We do not charge any processing fees or cancellation penalties for orders successfully canceled within the eligible cancellation window.

Address Adjustments and Order Updates

If you need to make changes to your shipping information, please contact us immediately within the 48-hour window before your items are dispatched. Once an order is handed over to the carrier, the shipping destination cannot be modified, and you will need to follow the standard return process upon delivery.

Cancellations Initiated by Us

In rare instances where an item becomes unexpectedly out of stock, payment verification cannot be completed, or an inventory discrepancy occurs, we reserve the right to cancel the order. If this happens, we will notify you immediately and issue a full refund to your original payment method.

Contact Us

If you have any questions or need help with canceling an order, please reach out through the following contact details:

Address: 1134 Quinnipiac Ave #11, New Haven, CT 06513, United States
Phone: +1 (203) 468-2941
Email: assist@arlithovailane.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)