Service Policy

 

1. Introduction and Scope of Application

This Service Policy applies to all users who browse, access, or purchase products through our online store. By accessing our services, you agree to comply with the terms set forth herein. All transactions, representations, and obligations are conducted strictly online, as we operate exclusively as an online store without physical retail premises.

2. User Accounts and Website Responsibility

  • Account Integrity: When establishing an account, you agree to provide truthful, accurate, and current information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  • Store Liability and Availability: We strive to maintain uninterrupted access to our website. However, we do not warrant that our online catalog or digital storefront will be error-free or perpetually accessible. We reserve the right to suspend or restrict access for routine maintenance, technical enhancements, or security evaluations without prior liability.

3. Product Presentation, Inventory, and Price Notification Rights

  • Accuracy of Depictions: We endeavor to display the finishes, textures, materials, and colors of our furniture as accurately as possible. However, display color reproduction may vary based on your monitor or screen configuration.

  • Inventory Availability: All products are subject to inventory availability. If an ordered product becomes unavailable, we will inform you as promptly as possible.

  • Pricing Notifications: We reserve the right to adjust posted prices and specifications at any time. Prices confirmed at the moment of order completion will remain binding for that transaction. In the event of a manifest typographical pricing error, we reserve the right to cancel the order and provide a full refund.

4. Orders and Payment

  • Order Acceptance: The receipt of an order confirmation represents an acknowledgment of your request and does not constitute a definitive sales agreement until the order has been processed for dispatch.

  • Payment Methods: We accept major international payment instruments, including Visa, MasterCard, etc. All payments must be fully authorized and settled prior to order processing and shipment.

5. Shipping Policy

  • Delivery Coverage: We only fulfill orders within the United States. Deliveries to destinations outside the United States are strictly unsupported.

  • Shipping Rates:

    • Orders with a merchandise total of $80.00 or more (inclusive) qualify for free standard delivery.

    • Orders with a merchandise total below $80.00 will incur a flat shipping fee of $18.99.

  • Handling and Processing Time: Orders are processed and prepared for carrier handover within 1 to 3 business days following successful payment confirmation.

  • Transit Time: Standard delivery time generally fluctuates between 7 and 15 business days following dispatch.

  • Carriers: Our primary shipping partners include UPS, FedEx, and DHL, among other established parcel and freight networks.

  • Policy Link: For comprehensive information regarding transit times, shipping coverage, and specific logistics criteria, please consult our Shipping Policy.

6. Order Cancellation

  • Cancellation Terms: Orders may be canceled directly within 48 hours of placement, provided they have not yet been dispatched. Orders that exceed 48 hours from the time of order placement or have already entered the dispatch/shipping stage cannot be canceled; in such cases, please await delivery and then contact us to process a return and refund.

  • Refund Routing: Approved refunds will be returned via the identical payment method used during the original transaction.

  • Processing Timelines: Once an order cancellation or return refund is approved, the funds will be credited back to your original payment card (Visa, MasterCard, etc.). Depending on your card issuer’s clearing cycles, funds are expected to reflect in your account within 1 to 5 business days. If the refund has not been credited after this timeframe, please contact us for tracing assistance.

  • Policy Link: For further details regarding the cancellation process, please visit our Cancellation Policy.

7. Returns, Exchanges, and Statutory Protections

  • Eligibility for Exchanges (45-Day Exchange Period): Items may be exchanged within 45 calendar days from the date of delivery provided they are unused, in original packaging, and in resalable condition.

  • Commercial Return Processing Protocol: For after-sales return requests, customers may provide the order number and relevant explanatory details, and we will assist in processing based on the order status and applicable conditions.

  • Refund Rights: If you exercise your right of withdrawal, we will refund all payments received—including the standard minimum delivery charge—within 1 to 5 working days of receiving the formal notice of withdrawal. Furthermore, the six-year statutory compliance guarantee, free repairs, replacements, and other legal remedies remain in effect.

  • Applicable US Standards and Commitments: For orders fulfilled within the United States, we uphold our promised protections, strictly adhering to uniform management standards and consumer expectations, while honoring all commitments made to consumers.

  • Complaint Handling Window: Formal product or service inquiries and complaints will receive an initial substantiated response within 45 days of receipt. This response window remains strictly distinct from the timeline required to execute repair or replacement logistics.

  • Two-Year Quality Responsibility: We maintain a 2-year non-conformity responsibility starting from the date of product delivery. Any separate six-year extended commercial commitments or long-term claims procedures operate independently of this baseline.

  • Differentiation of Guarantees and Accrual Points:

    • The statutory 2-year conformity responsibility commences on the date of product delivery.

    • The voluntary six-year extended commercial structural warranty starts simultaneously on the date of product delivery.

    • The statutory claim prescription periods run in compliance with applicable standards.

  • Independent Structure of Commitments: The statutory 2-year defect coverage provides baseline remedies (repair, replacement, or rescission), whereas our extended voluntary commitments operate as independent, additive safeguards.

  • Specific Accrual and Return Cost Deductions: Where statutory returns are exercised due to product non-conformity, return shipping is borne entirely by us. For voluntary commercial returns, customers are responsible for direct return shipping costs. Fixed processing deductions, where applied, will be clearly notified prior to label issuance.

  • Latent Defect Claims: The starting point for the limitation period regarding claims for hidden defects is changed to the date of discovery, and this is addressed separately from the guarantee of conformity to ensure the two concepts are not conflated.

  • Distinctions Between Latent Defect and Commercial Structural Warranties:

    • Latent Defect Protection: Protects against hidden structural or manufacturing faults existing prior to delivery; commences on the date of defect discovery and extends for up to six years.

    • Commercial Structural Protection: Covers structural frame integrity under normal residential usage; commences on the date of delivery and lasts for six years.

  • Return Carriage and Heavy Furniture Cost Disclosures: When an item is returned for commercial preferences, the customer bears the return freight. For oversized or heavy indoor furniture (such as sofas, dining tables, and large cabinetry), estimated actual return freight costs typically fall between $50.00 and $150.00 depending on dimensions, weight, and carrier distance.

  • Pre-Purchase Return Cost Transparency and Label Deductions: Upon return approval, we will email you a prepaid, printable return shipping label. For non-defect commercial returns, the exact carrier fee incurred for this label (capped at a maximum threshold of $180.00 for standard freight) will be clearly disclosed to you in advance and deducted directly from your final refund total.

  • Item Condition and Return Address: Returned merchandise must be in brand-new, unused condition, fully disassembled (if delivered unassembled), and packed securely in its original packaging with all included hardware and manuals. All returns must be shipped to our designated return facility authorized by our support team. Unauthorized returns sent without prior notice cannot be accepted.

  • Steps Required by the User: To initiate a return, contact our support team, provide documentation of the order, clarify the status of the item, and pack the furniture securely in its original packaging along with all original hardware and accessories.

  • Return and Exchange Workflow:

    • Submit the return request.

    • Receive return instructions, return facility address, and the prepaid shipping label via email.

    • Hand the package over to the designated carrier.

    • Inspection upon receipt at our processing facility.

    • Issuance of exchange or refund.

  • Refund Remittance Method: Approved refunds will be remitted through the original payment processor (Visa, MasterCard, etc.) to the exact payment method utilized at purchase.

  • Refund Crediting Window: Following confirmation of the return inspection, refunds are processed immediately. The refund will reflect on your card within 1 to 5 business days, subject to the card network's operating speed.

  • Policy Link: For extensive details on procedures, timelines, and requirements, please consult our Return and Refund Policy.

8. Privacy and Data Protection

We handle your personal data in strict compliance with governing security standards. For full details regarding data collection, processing, and retention, please refer to our Privacy Policy.

9. Intended Use and Environmental Restrictions

  • Indoor Furniture Scope: Products designated as indoor furniture must be kept and used strictly within temperature-controlled, dry indoor residential spaces. Exposing indoor products to open outdoor elements, direct rain, continuous sunlight, or severe humidity voids warranty coverage.

  • Outdoor Furniture Specifications: Items specifically cataloged for outdoor usage are engineered with weather-resistant finishes. These products must be maintained in alignment with their product-specific guidance, such as covering during prolonged severe weather or using protective sealants as recommended.

10. Governing Norms and Dispute Resolution

Any dispute, controversy, or claim arising from or relating to your use of this store or products purchased herein shall be resolved through fair negotiation. If a resolution cannot be reached informally, disputes shall be submitted to the competent judicial jurisdiction of the state of Connecticut, United States, under applicable commercial and consumer standards.

11. Intellectual Property

All content hosted on this website, including but not limited to design layouts, graphics, text descriptions, visual presentations, iconography, and digital compilations, is our exclusive property and protected under applicable copyright and intellectual property standards. Unauthorized reproduction or redistribution is prohibited.

12. Limitation of Liability

To the maximum extent permissible under applicable consumer provisions, we shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website. Our aggregate monetary liability for any claim shall not exceed the actual purchase price paid by you for the specific item at issue.

13. Modifications to Service Terms

We reserve the right to revise or update this Service Policy at any time. Any changes will take immediate effect upon being published on this page. Your continued use of our site following revisions signifies your acceptance of the updated terms.

14. Force Majeure

We shall not be held responsible or considered in breach of our obligations for any delay, delivery interruption, or performance failure caused by events beyond our reasonable control, including acts of nature, severe weather events, labor disputes, port congestions, power outages, carrier disruptions, or public communication failures.

15. User Obligations

Users agree not to misuse our website or services. You may not interfere with site security, transmit harmful code or malware, engage in fraudulent transactions, or use automated systems to scrape content, data, or product listings without our explicit prior consent.

16. Safe Product Assembly and Usage

Customers must assemble and install all furniture items strictly according to the included assembly guides. Heavy furniture, such as dressers, bookcases, and high storage units, must be anchored securely to the wall using appropriate anti-tip hardware to prevent accidental tipping. We do not assume liability for damages resulting from improper assembly, modifications, or failure to follow safety guidelines.

17. Electronic Communications

When you visit our online store or send messages to our support team, you are communicating with us electronically. You consent to receive communications from us electronically, including notices, agreements, disclosures, and order status updates sent via email or website announcements.

18. Severability

If any provision of this Service Policy is determined by an authority of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

This Service Policy, along with our related site policies, constitutes the entire agreement and understanding between you and us concerning the purchase of products and use of our online platform, superseding any prior written or oral representations.

20. Contact Information

If you have questions, complaints, or inquiries regarding this Service Policy, please contact our support team using the exact details provided below:

Address: 1134 Quinnipiac Ave #11, New Haven, CT 06513, United States
Phone: +1 (203) 468-2941
Email: assist@arlithovailane.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)